Privacy Policy

Effective Date: 01/01/2025
Practice Name: Progressive Rehabilitation Associates, LLC (PRA)
Contact: 319-338-5800 | sthoma@praiowa.com

1. Your Privacy Matters to Us

PRA is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information—especially related to phone calls and SMS text messages sent through our HIPAA-compliant RingCentral system.

2. What Information We Collect

We may collect the following:

  • Your name, contact information, and date of birth
  • Health and treatment records (as governed by HIPAA)
  • Appointment and billing details
  • Your communication preferences

3. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments
  • Send treatment updates, reminders, or billing notices via phone or SMS
  • Comply with legal and insurance obligations
  • Improve our clinical services

4. Text Messaging & Phone Communication

By providing your mobile number, you consent to receive:

  • Appointment reminders
  • Scheduling changes
  • Follow-up care messages
  • General administrative communication

To opt out, reply “STOP” to any SMS. Standard text message rates may apply

5. Data Security

We use RingCentral, a HIPAA-compliant communications platform. All data is encrypted and protected against unauthorized access.

6. Information Sharing

We never sell your data. We may share limited personal information with:

  • Your authorized healthcare providers
  • Insurance carriers as needed
  • Secure technology partners supporting our operations (like RingCentral)

7. Your Rights

You have the right to:

  • Request access to your records
  • Update your contact information
  • Opt out of non-clinical messages
  • Submit privacy complaints

Contact our office for any requests or concerns.